Awards     

The major criteria for this award was to demonstrate effective communication with patients and families across all touch points prior to and upon admission, with emphases on communication through the use of technology, using the best and most convenient methods to keep patients informed throughout their time at the facility; NMC ProVita has scored very high in this category and therefore the rightful winners.

The award also takes into account how an Organizations marketing team communicates the right message to the community and target audience. NMC ProVita has always offered support for inpatient and outpatient, post-acute care and even skilled home care services, which extends to medical, nursing, and therapeutic care, and specialized home dialysis care that encompasses curative intervention, wellness promotion, rehabilitation and support services for the patient and their loved ones.

NMC ProVita also received the honorable certification for “Excellence in Staff Engagement” at this conference, highlighting the excellent work we have been doing through Human Resources in staff engagement and communication.

NMC ProVita’s explicit mission has always been to improve the quality-of-life of every patient who seeks treatment in its facilities. NMC ProVita cares for patients who have limited independent mobility and require round-the-clock care; those who were injured in an accident, have suffered a stroke or with neuromuscular diseases. Its holistic approach sees a multi-disciplinary team of accredited and specialized physicians, therapists and nurses leveraging the latest medical innovations in patient care.

In a world where technology is advancing so rapidly, NMC ProVita is always at the forefront of implementing cutting-edge medical solutions as customized therapy programs for its patients. Specifically, NMC ProVita offers patients the Eye Gaze Technology – an eye-operated communication and control system that empowers patients to overcome communication barriers and interact with the world. In line with enhancing the patient’s quality-of-life, NMC ProVita also offers individualized and motorized wheelchairs, especially designed for each patient, to allow movement in their environment.

NMC ProVita firmly believes that a patient’s atmosphere has a profound impact on their recovery. As such, its medical facility is designed to create a home-like setting for its patients, making sure they are comfortable and well-integrated within their community. The Center has helped more than 225 Emiratis and patients across the UAE transfer from the ICU into a more nurturing environment. Through its efforts, its patients are also able to go to school, visit restaurants, make family trips, go to the mosque, have shopping sprees, visit art galleries, go to the zoo, and so much more.

“At NMC ProVita, we are always seeking ways to enhance the medical care and services we provide our patients, and technological innovations play a substantial part in providing outstanding, specialized, and standardized care, locally,” said Michael Davis, CEO of NMC ProVita International Medical Center. “Instead of patients having to travel to the US or Europe to be treated, advancements in technology enable us to offer the same quality of treatment closer to their families and loved ones. We believe it makes a world of a difference for the patients who are chronically ill to be able to receive treatment in the comforts of their home country.”

The Service Olympian Awards aims to recognize organizations that strive for excellent customer service. Submissions are ranked according to the Customer Experience Implementation Model that is built and based on global best practice market research conducted by The International Customer Service Institute.