It was celebrations all around this month for not 1 but 2 NMC ProVita DAISY award winners!
It was celebrations all around this month for not 1 but 2 NMC ProVita DAISY award winners! Huge congratulations to Rosmin Molly Thomas and Jhimver Facelo, both working in Abu Dhabi main campus. NMC Senior Vice President of Quality & Nursing presented the two winners in a socially distant celebration for their outstanding care, compassion and dedication to their patients. As well as two winners, there were also two oﬃcial runner-ups – Regine Damasco Ines and Royce Comelon Galigao both from Abu Dhabi main campus. We are so proud of you all.
NMC ProVita Nurse wins esteemed DAISY Award
Our very own ProVita nurse picked up the universally recognized DAISY award after being nominated by the patient she cares for. Bernadette Augustin, from ProVita Abu Dhabi campus was presented the award by NMC Senior Vice President of Quality and Nursing, Helen King. DAISY stands for ‘Diseases attacking the Immune System’ and was set up in memory of patient Patrick Barnes who died from an autoimmune disease, in the USA in 1999. His family was so impressed by the dedication and compassion shown by the nurses they wanted to recognize and thank nurses who go above and beyond their call of duty. Today DAISY is recognized in all 50 states and 28 other countries including the UAE. It is the most prestigious of awards in the Nursing arena and has tough criteria to even warrant being nominated. We are very proud of Bernadette for being nominated and for winning this award. The testimonial given by her patients clearly demonstrated just how much she had impacted her life by demonstrating compassion, humanity, patience, and love. She is truly an inspiration to us all.
NMC ProVita is very proud to have been selected for the “Top 50 Healthcare Companies Award”
NMC ProVita is very proud to have been selected for the “Top 50 Healthcare Companies Award” for recognition of our contribution to healthcare on October 18 at Millennium Hotel, Dubai. The award was presented by the International Forum on Advancements in Healthcare. IFAH is dedicated to the mission of enabling healthcare professionals from across the world, to come together, deliberate, and work on improving the impact healthcare has on today’s world. This recognition highlights our aim to be the leading provider of personalized healthcare services across the Middle East and we will continually strive to set the benchmark for post-acute care including long-term care, post-acute rehabilitation, and home health services in the UAE.
NMC ProVita is pleased to announce that we received the prestigious GCC Best Employer Brand Award 2019
NMC ProVita is pleased to announce that we received the prestigious GCC Best Employer Brand Award 2019 hosted by World HRD Congress on October 10th, 2019 at the Address Boulevard, Dubai. As we provide outstanding medical care and rehabilitation to our patients, we also ensure that we eﬀectively build a work environment that promotes genuine team work and nurtures the welfare of all our employees. The judges recognized that NMC ProVita translates vision into purposeful action and that we use marketing communications eﬀectively to attract, retain, and develop talent. We were selected based on its growth in the last two years, its global presence, its HR strategy, its diverse culture, and for providing equal opportunities to female leaders. This award is a testament to the eﬀorts from those in leadership to those at the bedside and is a reminder of the emphasis we as an organization place on taking care of our team who in turn take care of our patients and families. We are reminded of NMC’s overarching philosophy that every patient matters and every employee counts. Thank you again and let’s keep up the great work!
NMC ProVita Awarded “the Excellence in Best Patient Engagement Innovation”
NMC ProVita have been awarded the Excellence in Best Patient Engagement Innovation during the International Patient Experience Summit & Awards 2019, held on Wednesday, 11 September 2019. The awards recognize outstanding accomplishments in patient experience in the GCC and honor outstanding performers, thus providing a benchmark for excellence that will motivate regional PX leaders that are currently striving to achieve service excellence. NMC ProVita is pleased to be acknowledged for our outstanding eﬀorts, commitment, and outcomes in pursuit of a sustainable, patient-centric healthcare in the GCC region and the main goal for this award was to highlight the importance of integrating patients and their projects into society.
We would like to extend our warmest congratulations to Katherine Borge, our NMC ProVita Business Development Director, who won in the MEED Awards, “Rising Star” Category. We hope this will not only showcase our achievements and benchmark our success as a pioneer in post-acute care and rehabilitation in the Middle East, but will also serve as an incentive for other businesses to develop and improve the market to best serve its customers.
As part of the 13th Employer Branding Awards hosted by World HRD Congress on October 3rd, 2018 at the Address Boulevard, Dubai, NMC #ProVita received the prestigious GCC Best Employer Brand Award for the post-acute healthcare industry. The judges recognized that NMC ProVita translates vision into purposeful action and that use marketing communications eﬀectively to attract, retain, and develop talent. NMC ProVita was selected based on its growth in the last two years, its global presence, its HR strategy, its diversiﬁed culture, and for providing equal opportunities to female leaders. This award is a testament to the eﬀorts from those in leadership to the those at the bedside and is a reminder of the emphasis we as an organization place on taking care of our team who in turn take care of our patients and families.
NMC ProVita Awarded the Prestigious “Excellence in Communication” Award
NMC ProVita have been awarded the prestigious “Excellence in Communication” award by Fleming, the organizers of the 2018 GCC Patient Experience Summit endorsed by the UAE Department of Health, held on Wednesday, 19 September 2018. The awards recognize outstanding accomplishments in patient experience in the GCC and honor outstanding performers, thus providing a benchmark for excellence that will motivate regional PX leaders that are currently striving to achieve service excellence. The major criteria for this award was to demonstrate eﬀective communication with patients and families across all touch points prior to and upon admission, with emphases on communication through the use of technology, using the best and most convenient methods to keep patients informed throughout their time at the facility; NMC ProVita has scored very high in this category and therefore the rightful winners. The award also takes into account how an Organization's marketing team communicates the right message to the community and target audience. NMC ProVita has always oﬀered support for inpatient and outpatient, post-acute care and even skilled home care services, which extends to medical, nursing, and therapeutic care, and specialized home dialysis care that encompasses curative intervention, wellness promotion, rehabilitation and support services for the patient and their loved ones. NMC ProVita also received the honorable certiﬁcation for “Excellence in Staﬀ Engagement” at this conference, highlighting the excellent work we have been doing through Human Resources in staﬀ engagement and communication.
NMC ProVita Receives Prominent Frost & Sullivan Award
Recognized as GCC’s best long-term medical and rehabilitative care service provider in 2017, Frost & Sullivan, a leading global strategy consultancy ﬁrm, recognizes companies across regional and global markets for outstanding achievement and performance in a range of markets, for superior leadership, technological innovation, strategic development and more. This award is a great achievement that highlights our deep experience in the treatment and management of chronically-ill pediatric and adult patients entailing unremitting medical intervention, including mechanical ventilation and bedside hemodialysis. It also emphasizes our implementation of novel solutions to enhance our patients’ experiences, like the ‘ Eye Gaze Assistive Technology ‘ that allows our patients to communicate and interact with the world. Also, our collaboration with Al Ain Life Home Healthcare is underlined as one that oﬀers our patient's elite hemodialysis services at their bedside, eradicating the need of unnecessary movement or travel as well as lowering the burden placed on inpatient dialysis centers in the UAE. Our partnership with Dubai Health Authority to facilitate long-term care for ventilation-dependent and chronically ill patients is also stressed on as one that strengthens the comprehensive care and services provided to the community. “It ﬁlls me with immense pride to know that our facility is rightly being recognized globally as one that focuses on improving its patients’ quality of life through the implementation of cutting-edge medical solutions, strategic and tactical acquisitions with the largest health care providers, rehabilitative therapy and social and cultural evolution. As part of our journey to enhance the quality of life of patients, the safety and quality-of-care we provide in a home-like environment, coupled with the implementation of innovative technologies, is being acknowledged as award-worthy.”
Distinguished Service Olympian Awards
NMC ProVita International Medical Center, pioneer of long-term and rehabilitative care for chronically-ill pediatric and adult patients in the UAE, was accorded the Service Olympian Award for the Best Use of Innovation and Technology. NMC ProVita was recognized for its eﬀorts in providing its patients with the latest and most innovative services and experiences during the award ceremony on Wednesday, January 18. NMC ProVita’s explicit mission has always been to improve the quality of life of every patient who seeks treatment in its facilities. NMC ProVita cares for patients who have limited independent mobility and require round-the-clock care; those who were injured in an accident, have suﬀered a stroke, or with neuromuscular diseases. Its holistic approach sees a multi-disciplinary team of accredited and specialized physicians, therapists, and nurses leveraging the latest medical innovations in patient care. In a world where technology is advancing so rapidly, NMC ProVita is always at the forefront of implementing cutting-edge medical solutions as customized therapy programs for its patients. Speciﬁcally, NMC ProVita oﬀers patients the Eye Gaze Technology – an eye-operated communication and control system that empowers patients to overcome communication barriers and interact with the world. In line with enhancing the patient’s quality of life, NMC ProVita also oﬀers individualized and motorized wheelchairs, specially designed for each patient, to allow movement in their environment. NMC ProVita ﬁrmly believes that a patient’s atmosphere has a profound impact on their recovery. As such, its medical facility is designed to create a home-like setting for its patients, making sure they are comfortable and well-integrated within their community. The Center has helped more than 225 Emiratis and patients across the UAE transfer from the ICU into a more nurturing environment. Through its eﬀorts, its patients are also able to go to school, visit restaurants, make family trips, go to the mosque, have shopping sprees, visit art galleries, go to the zoo, and so much more. “At NMC ProVita, we are always seeking ways to enhance the medical care and services we provide our patients and technological innovations play a substantial part in providing outstanding, specialized, and standardized care, locally,” said Michael Davis, CEO of NMC ProVita International Medical Center. “Instead of patients having to travel to the US or Europe to be treated, advancements in technology enable us to oﬀer the same quality of treatment closer to their families and loved ones. We believe it makes a world of a diﬀerence for the patients who are chronically ill to be able to receive treatment in the comforts of their home country.” The Service Olympian Awards aims to recognize organizations that strive for excellent customer service. Submissions are ranked according to the Customer Experience Implementation Model that is built and based on global best practice market research conducted by The International Customer Service Institute