Cookie Policy
We use cookies on our website to enable our website to function properly, provide you with the service requested, understand how you use our website, provide you with the best possible experience, and support our and third parties’ marketing activities. This policy will explain how our cookies work, what we use them for, what type of data they collect and how you can manage your cookie settings. You can find detailed information about cookies in the respective tables below. Where appropriate, the tables will contain information about third parties that are used to place cookies and/or access information from them for their own purposes. For more information about how your personal data is processed, including the identity of the controllers, your rights, information about transfers and safeguards, how to contact us and other information required under data protection regulations, please refer to our Privacy Policy.
What is a cookie?
Cookies are small text files that are downloaded to your browser folder or the hard disk on your device when you visit a website. Similar technologies such as pixels, web beacons, java scripts, universal IDs and others (referred to as “cookies”) allow storing information on your devices or accessing the information stored. In most cases, the data cookies collect is pseudonymised or anonymised. Cookies may contain personal and other data such as your user ID (unique identifier), session timestamps, the pages you visit on our website, information about your browser and your device, referrer data, information about your planned visits and enquiries, which may include the medical specialty or the department you are interested in, etc.
We may use both first-party and third-party cookies. First-party cookies originate from the website you are currently visiting, i.e., the domain you are visiting. Third-party cookies are placed on our website by third-party providers from a domain distinct from the one you are currently visiting, allowing those providers to access and read the data collected through these cookies.
Persistent cookies are those that stay in your device for a specific period of time, while session cookies stay only during one browsing session.
How to manage your cookie settings?
When you visit our website for the first time, a pop-up appears informing you of cookies and asking for your consent for non-necessary cookies. You are able to choose which cookie categories shall be used. You can manage your cookie settings by using the Customise setting on our website, or through your browser.
Customise cookie preferences
When you click on the “Customise” button in the Cookie Banner you’ll be able to change your current preference, i.e., accept or reject all non-necessary cookies. You can change your choice later by clicking on the Customise cookie icon in the bottom left corner of the website where you can modify your cookie preferences. Please note that changing your preferences will apply from that point forward and will not affect cookies set prior to the change.
Browser settings
You can block and delete cookies at any time in your browser settings. You should keep in mind that if you block cookies through your browser, our website may not be able to work properly and some of its functions may not be available to you.
You can find information on how to manage cookies in some browsers on the following links:
- Managing cookies in Chrome
- Managing cookies in Firefox
- Managing cookies in Microsoft Edge
- Managing cookies in Safari
- Managing cookies in Opera
Categories of cookies
We use cookies for different purposes. We use those cookies because we need to guarantee the availability and security of our website, to provide a service requested by you, to understand how our website is used, personalise the website based on your actions or to assist our marketing efforts. We have grouped the cookies used on our website into four categories listed below.
Strictly necessary cookies
Strictly necessary cookies allow the website to function properly and are used to provide a service you requested. They are always placed on your device by default and can’t be deactivated through our website, as they are necessary for the website to function as expected. In other words, we use strictly necessary cookies because we need to guarantee the availability and security of our website in order to be able to provide you with health services.
Additionally, personal data from cookies may be shared and transferred to our partners outside of the ADGM and UAE which provide the cookies for our use and the services related to them.
We may use strictly necessary cookies to remember your preferences regarding the cookies on our website.
The legal bases we rely on to process personal data collected through strictly necessary cookies are set out under various applicable data protection regimes:
ADGM Data Protection Regulations 2021
The legal basis we rely on to process personal data contained in strictly necessary cookies under the ADGM Data Protection Regulations 2021 is our legitimate interest in ensuring that our website functions properly, that we can provide the services you request, and that we maintain the security of our website. You have the right to object to this processing. However, in most cases we will not be able to disable these cookies, as they are essential for the operation and security of our website. You may still be able to manage or block them through your browser settings. Please see the section Browser Settings for more information.
For the processing of special categories of data we rely on the legal basis that processing is necessary for health purposes, including preventative or occupational medicine, the assessment of the working capacity of an employee, medical diagnosis, the provision of health care or treatment or the management of health care systems or services or pursuant to a contract with a health professional provided that processing is by or under the responsibility of a health professional subject to the obligation of professional secrecy or duty of confidentiality.
Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS Standard v2)
We rely on the legal basis that the processing is necessary for the purposes of medical diagnosis, providing health treatment, health insurance services and managing health systems and services in accordance with the applicable legislation.
Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data
We rely on the legal basis that the processing is necessary for purposes of occupational or preventive medicine in order to assess the employees' ability to work, performing medical diagnosis, providing health or social care, treatment or health insurance services, managing health or social care systems and services in accordance with the legislation in force in the State.
Federal Law No. (2) of 2019 Concerning the Use of the Information and Communications Technology in Health Fields
We rely on the legal basis that the processing is necessary for the provision of healthcare services where we process personal data of patients.
DHA Policy for Health Data and Information Sharing
Our legal basis for collecting and sharing data is to provide you with treatment and health care, which constitutes primary use of health data under the Policy.
You can find out more information about the strictly necessary cookies used on our website in the following list:
| Cookie name | Purpose | Type and host | Duration | Description |
|---|---|---|---|---|
| cookieyes-consent | Remembering users’ consent preferences | First-party (www.provita-me.com) | 1 year | This cookie allows the website to remember whether you have accepted or declined all or some cookies on the website, so that your preferences are respected the next time you visit the website. |
Analytics and performance cookies
We use analytics and performance cookies to better understand how visitors interact with our website. These cookies help us improve functionality and enhance the overall user experience.
Additionally, personal data from cookies may be shared and transferred to our partners outside of the ADGM and UAE which provide the cookies for our use and the services related to them.
We may use analytics and performance cookies to:
- Gain long-term and short-term statistical insight on how visitors use our website through the pages they visit, the time they spend on those pages, their interactions with the website such as scrolls, clicks, video plays, downloads, and similar
- Understand what webpage our website visitors come from
The legal basis we rely on to process personal data contained in analytics and performance cookies is your consent under the ADGM Data Protection Regulations 2021, the Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS Standard v2), the Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data, the Federal Law No. (2) of 2019 Concerning the Use of the Information and Communications Technology in Health Fields, and DHA policy for Health Information Sharing. That means we will use analytics and performance cookies only if you agree to them being used.
You can find out more information about the analytics and performance cookies used on our website in the following list:
| Cookie name | Purpose | Type and host | Duration | Description |
|---|---|---|---|---|
| _ga | Tracking and analysing how the website is used | First-party (www.provita-me.com) | 1 year | This cookie contains a unique random identifier that allows Google to recognise returning users and consolidate their activity across sessions. This allows us to gain insight into how you use the website by tracking your interactions with the site over time. |
| _ga_V3YWBKHFDY | Tracking and analysing how the website is used | First-party (www.provita-me.com) | This cookie is used to distinguish users, session information, traffic source data, and interaction events. It allows us to gain statistical insight into how the website is used by counting page views and tracking your interaction with the website across sessions. | |
| lastExternalReferrer | Identifying user traffic sources | First-party (www.provita-me.com) | Session | This cookie helps us understand which page you came to our website from, such as social media or a search engine. |
| lastExternalReferrerTime | Identifying user traffic sources details | First-party (www.provita-me.com) | Session | This cookie allows us to know when you visited our website from the last webpage you visited. |
Marketing cookies
We use marketing cookies to carry out our advertising and show you more relevant ads. Without them you may still see ads, but they may not be relevant to you. Third parties may also use cookie information for their own marketing activities.
Some of these cookies are set by third parties. In certain cases, third parties may use cookies for their own purposes. Please refer to the respective third parties’ privacy policies and other documents linked in the table below for more information. Additionally, personal data from cookies may be shared and transferred to our partners outside of the ADGM and UAE which provide the cookies for our use and the services related to them.
We may use marketing cookies to:
- Track and analyse your activity and preferences to show you relevant ads
- Measure the effectiveness of ad campaigns
The legal basis we rely on to process personal data contained in marketing cookies is your consent under the ADGM Data Protection Regulations 2021, the Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS Standard v2), the Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data, the Federal Law No. (2) of 2019 Concerning the Use of the Information and Communications Technology in Health Fields, and DHA policy for Health Information Sharing. That means we will use marketing cookies only if you agree to them being used.
If you don’t want us to use these cookies for marketing purposes, you have the right to object to such use of cookies. Please see the Customise cookie preferences section in this Policy to understand how to exercise that right.
You can find out more information about the marketing cookies used on our website in the following list:
| Cookie name | Purpose | Type and host | Duration | Description |
|---|---|---|---|---|
| DV | Ad delivery based on user preferences | Third-party (Google) | 10 minutes | This advertising cookie is used to track and collect data on your preferences in order to deliver and retarget ads tailored to you. Google acts as an independent controller and may use personal data for its own purposes. Please refer to Google’s Privacy Policy for more information: https://policies.google.com/privacy |
| _fbp | Helping ad targeting based on user activity | First-party (www.provita-me.com) | 3 months | This cookie is used to track your activity on the website using a unique identifier for your browser or device in order to deliver relevant ads. Facebook (Meta) may use personal data for its own purposes. Please refer to Meta’s Terms: https://www.facebook.com/legal/terms/businesstools and Privacy Policy for more information: https://www.facebook.com/privacy/policy |
| _gcl_au | Measuring the effectiveness of ad campaigns | First-party (www.provita-me.com) | 3 months | This cookie measures effectiveness of advertising campaigns based on what you do after clicking an ad. Google acts as an independent controller and may use personal data for its own purposes. Please refer to Google’s Privacy Policy for more information: https://policies.google.com/privacy |
| _gcl_ls | Customizing ads and analysing ad campaign effectiveness | First-party (www.provita-me.com) | 3 months | This cookie stores data on your interactions with ads and conversion data in order to customise ads and analyse ad campaign effectiveness. Google acts as an independent controller and may use personal data for its own purposes. Please refer to Google’s Privacy Policy for more information: https://policies.google.com/privacy |
| topicsLastReferenceTime | Targeted advertising | First-party (www.provita-me.com) | Session | This cookie is used for delivering targeted ads based on the time of your activity on the website. |
Contact Us
If you have any questions related to cookies or how we use your personal data in general, please contact our Data Protection Officer. More information on how to contact NMC can be found in our Privacy Policy.
